WRTY
Extend the warranty of your Alfen single-phase charging station by 1 year with the official WRTY package. You can purchase it up to 3 times, ensuring a total coverage of up to 5 years from the installation date, protecting your investment against hardware failures and manufacturing defects.
The WRTY package is Alfen’s official warranty extension for single-phase EV charging stations from the Eve Single range (S-line and Pro-line 1PH). By adding 1 year to the standard coverage, it allows you to extend protection for your investment easily and with certification directly from the manufacturer.
Why extend the warranty of your Alfen wallbox?
Alfen charging stations include a standard warranty of 27 months (2 years + 3 months) from the date of production. Over time, and with increased use—especially in business or semi-public settings—it is essential to have continuous coverage. The WRTY package adds 1 year of official warranty, covering hardware failures, material defects, and electronic malfunctions. The service includes technical support through the Alfen Service Portal (support.alfen.com) and replacement or repair of the product in case of a recognized defect.
WRTY Package Specifications
| Compatibility | Alfen Eve Single single-phase charging stations (S-line 1PH, Pro-line 1PH) |
| Extension duration | +1 year per purchase |
| Purchasable up to | 3 times (warranty extendable up to a total of 5 years) |
| Coverage | Hardware failures, manufacturing defects, electronic malfunctions |
| Request management | Alfen Service Portal (support.alfen.com) |
| Repair or replacement | Handled by Alfen if the defect is recognized under warranty |
| Product type | Official accessory / after-sales service |
When is it worth purchasing WRTY?
The WRTY package is recommended for installations in business, condominium, or semi-public settings where the wallbox is subject to frequent and intensive use. It can also be purchased in advance, before the current warranty expires, to ensure uninterrupted coverage. You can purchase up to 3 for the same station, reaching a maximum coverage of 5 years.
What is included in the supply?
- Official Alfen 1-year warranty extension package
- Access to technical support via the Alfen Service Portal
- Coverage for repairs and replacement of defective components
- Documentation for registering the extended warranty
Frequently Asked Questions
Is the WRTY package compatible with all Alfen single-phase wallboxes?
Yes, WRTY is compatible with Alfen Eve Single charging stations from the single-phase series (S-line 1PH and Pro-line 1PH). It is not applicable to three-phase stations (for which the WRTY-3PH package exists) or Double stations. Please check your wallbox model before purchasing.
When does the WRTY warranty extension start?
The extension starts at the end of the previous warranty (standard or extended). It is advisable to activate the package before the current coverage expires to avoid uncovered periods. Alfen manages registration and activation through the official portal support.alfen.com.
What exactly does the Alfen extended warranty cover?
The WRTY extended warranty covers hardware failures, material defects, and malfunctions of the electronic components of the charging station, including the control board, RFID reader, network communication, and load management module. It does not cover damage from improper use, unauthorized interventions, or force majeure.
Can I purchase more than one WRTY for the same station?
Yes, the WRTY package can be purchased up to a maximum of 3 times for the same single-phase charging station, allowing you to extend total coverage up to 5 years from the installation date. It is an ideal solution for those who want to maximize the protection of their system.
How do I activate the WRTY package after purchase?
After purchase, activation takes place through the official Alfen Service Portal (support.alfen.com), where you can register the station and associate the warranty extension package. For assistance with activation, the MR WATT team is available for after-sales support.
