Shipping and Returns
Preparation and Shipping Times
Orders are prepared and shipped within a maximum of 5 business days from the confirmation of payment receipt.
Once the package is delivered to the courier, the estimated delivery times are generally about 3 business days. It should be noted that any delays in delivery, after the package has been handed over to the courier, are beyond our control and solely attributable to the courier service. Therefore, we cannot be held responsible for any such delays.
Shipping Methods and Tracking
Packages are shipped via express courier with tracking service included. Standard shipping does not require a signature upon delivery. If you wish for a service that requires a signature upon delivery, please contact us in advance, as an additional charge will be applied for this service.
In any case, you will receive an email with a link to track the status of your shipment in real time.
Shipping Costs and Conditions
- Shipping costs include packaging, handling, and courier expenses.
- Handling costs are fixed, while shipping expenses vary based on the total weight of the products ordered.
- We advise you to group items in a single order to reduce costs. We cannot combine separate orders; therefore, each order will have independent shipping charges.
Packaging and Security
Products are carefully packaged to ensure optimal protection during transport, with special attention to fragile items. However, the package travels at the customer's responsibility.
Returns and Refunds
The management of returns and refunds follows the current European and Italian regulations on electronic commerce. You have the right to withdraw from the purchase within 14 days from the receipt of the products. For more information on how to make a return, please contact us using the details provided on the website.