WRTY-3PH
Extend the warranty of your Alfen three-phase charging station by 1 year with the official WRTY-3PH package. Compatible with Alfen Eve Single S-line and Pro-line 3PH (up to 22 kW). Can be purchased up to 3 times for a total coverage of up to 5 years from installation.
The WRTY-3PH package is the official Alfen warranty extension for three-phase EV charging stations from the Eve Single range (S-line 3PH and Pro-line 3PH). By adding 1 year to the standard coverage, it protects your three-phase charging system from faults and manufacturing defects with direct support from the Dutch manufacturer.
Why choose the warranty extension for the Alfen three-phase wallbox?
The Alfen Eve Single 3PH three-phase charging stations operate at power levels up to 22 kW and are often installed in business, residential, or heavy-use settings. The standard Alfen warranty covers 27 months from the production date: the WRTY-3PH package extends this coverage by an additional year, guaranteeing technical intervention, repair, or replacement of defective components through the official Alfen channel. You can purchase up to 3 packages to reach a total coverage of up to 5 years.
WRTY-3PH Package Specifications
| Compatibility | Alfen Eve Single three-phase charging stations (S-line 3PH, Pro-line 3PH) |
| Maximum covered power | Up to 22 kW (32A three-phase) |
| Extension duration | +1 year per purchase |
| Purchasable up to | 3 times (warranty extendable up to a total of 5 years) |
| Coverage | Hardware faults, manufacturing defects, electronic malfunctions |
| Request management | Alfen Service Portal (support.alfen.com) |
| Repair or replacement | Handled by Alfen if the defect is recognized under warranty |
| Product type | Official accessory / after-sales service |
When is it worth purchasing WRTY-3PH?
The WRTY-3PH is the recommended choice for installers, companies, and fleet managers who have chosen the Alfen three-phase wallbox for charging their vehicles. The charging power up to 22 kW of the 3PH stations makes them particularly suitable for contexts where uptime is critical: workshops, company fleets, residential parking lots. Extending the warranty reduces the risk of unexpected out-of-warranty maintenance costs.
What is included in the supply?
- Official Alfen three-phase 1-year warranty extension package
- Priority access to technical support via Alfen Service Portal
- Coverage for repairs and replacement of defective components
- Documentation for registering the extended warranty
Frequently Asked Questions
Is the WRTY-3PH compatible with all Alfen three-phase stations?
Yes, the WRTY-3PH package is compatible with Alfen Eve Single three-phase wallboxes: both the S-line 3PH version (11 kW) and the Pro-line 3PH (up to 22 kW). It is not applicable to single-phase stations (for which the WRTY package exists) or Double stations. Please check your station model before purchasing.
What is the difference between WRTY and WRTY-3PH?
The WRTY covers Alfen single-phase charging stations (1PH, up to 7.4 kW), while the WRTY-3PH is dedicated to three-phase stations (3PH, up to 22 kW). Both add 1 year of official warranty and can be purchased up to 3 times for the same station.
What does the WRTY-3PH extended warranty cover?
The coverage includes hardware faults, manufacturing defects, and electronic malfunctions of the three-phase station: control board, cellular/Ethernet communication module, RFID reader, active load balancing system, and power components. Damage from improper use, unauthorized interventions, and force majeure are excluded.
Does the WRTY-3PH warranty also cover smart functions like load balancing and OCPP?
Yes, the extended warranty also covers hardware malfunctions related to the station's smart functions, including the Active Load Balancing module and OCPP connectivity. For software or backoffice configuration issues, support is managed separately through the Alfen portal.
How do you activate the WRTY-3PH package after purchase?
Activation is done through the Alfen Service Portal (support.alfen.com), by registering the serial number of the three-phase station and associating the purchased package. MR WATT provides after-sales support for the activation procedure upon customer request.
